Alpha Windows VPS Problems

UPDATE (Aug. 6, 2009): Probelm solved. Finally Parallels team was able to solve the problem.  At this time ALL VPS are running fine. If you still have problems please let us know by sending an email to support@ccihosting.com

UPDATE (Aug. 2, 2009): First, we want to thank you all for your patience with this issue. At this point Parallels team and  CCI Team are working around the clock to solve the server problem which is related to a corruptions of system files that are causing Virtuozzo vitalization software to crash.  We will keep you updated.

Hello,

Since 2 days ago our Alpha Host which offers Virtuozzo VPS services is having problems. At this point we are working with our partner Parallels dealing with the problem. We hope to be able to bring it up very soon.  We also want to let you know that the files and VPS are there with no problem as the problem is related to the main windows platform.

As an option we can deliver fresh installations of your VPS packages in a newer server. We are also compensating all affected clients crediting 20% in the next invoice.

If you need further information please contact us at support@ccihosting.com or at live chat.

Electrical Issue on Racks 6 and 7

Today at around 6:10 AM EST Rack 6 and 7 had electrical issues due to a alerted UPS module. The problem was solved at around 6:30 AM EST. We will require to do a maintenance soon to satisfy our quality levels. We will be announcing the specific date. This only affects a few dedicated servers. If you need any further information please contact us at support@ccihosting.com or at live chat.

UPDATE ( july 27th 2009 2:30 P.M. EST):  We have successfully changed the UPS module. The unit is back to its normal operation. There is no scheduled maintenance for this unit.

Recent DDOS on our network

Hello all,

The ddos attack on our network is completely under control now. Due to this ddos attack we were experiencing packet loss. But, everything is under control and working fine now. If you are still facing any packet loss or other issue related to network i.e. server/site slow etc. Please contact us at support@ccihosting.com or at our live chat.

Thanks.

Packet Losses in the network

Due to a heavy DDoS attack our network started experiencing packet losses.  At this time we are successfuly filtering the attack. All systems are back to normal. There was no total downtime but we had packet losses during 30 minutes. If you are still experiencing issues contact us at support@ccihosting.com or at our live chat.

UPDATE: The attack came back and caused a short period of packet losses. Again we are filtering the attack. This time only took a few minutes. We had some packet losses during that short period.

Dedicated Server Offer: 100 USD Discount

Receive a 100 USD Discount with any of our dedicated servers between now and July 31th.

Enjoy of true 99.9% uptime guarantee and 24/7 technicall support in our Panama servers.

Promotion Code: PANAMAHAVEN
Expiration Date: July 31th

*New customers only.  Cannot be combined with any other promotional offer.  No reservations.  Order must be received before July 31th at midnight EST.

Linux VPS hardware node maintenance

Today at 10:40 AM EST one of our Linux VPS node required a hardware reboot. After the reboot the system asked for a filesystem check. At this point we are running this process and soon the hardware node will be up. We will keep you updated thorugh this system.

UPDATE: At this point the service is back to normal. If you are still experiencing problems please notify our support team at support@ccihosting.com or at Live Chat at our website.

Electrical issue in shared hosting racks

Today at around 1:00 PM EST one of the UPS modules that feeds the shared hosting racks had an over-temp alert. We had to do an urgent maintenance in order to solve the issue. During this short period  the unit was replaced and all our shared hosting servers are back online. The service was reestablished at around 1:10 PM EST.

Strong earthquake shakes Panama

(CNN) — An earthquake with a magnitude of 6.2 shook Panama Thursday, the U.S. Geological Survey said.

The temblor struck at 5:23 p.m. (7:23 p.m. ET)  Saturday, July 04, 2009 and was centered 320 miles southwest of Panama City in the Gulf of Panama, the agency’s Web site said.

A journalist living in Panama City said she did not feel it.

In any given year, some 100 “strong” earthquakes — defined as any with a magnitude between 6.0 and 6.9 — occur.

CCI: Our data center had no serious impact during the short earthquake.