Alpha Windows VPS Problems

UPDATE (Aug. 6, 2009): Probelm solved. Finally Parallels team was able to solve the problem.  At this time ALL VPS are running fine. If you still have problems please let us know by sending an email to support@ccihosting.com

UPDATE (Aug. 2, 2009): First, we want to thank you all for your patience with this issue. At this point Parallels team and  CCI Team are working around the clock to solve the server problem which is related to a corruptions of system files that are causing Virtuozzo vitalization software to crash.  We will keep you updated.

Hello,

Since 2 days ago our Alpha Host which offers Virtuozzo VPS services is having problems. At this point we are working with our partner Parallels dealing with the problem. We hope to be able to bring it up very soon.  We also want to let you know that the files and VPS are there with no problem as the problem is related to the main windows platform.

As an option we can deliver fresh installations of your VPS packages in a newer server. We are also compensating all affected clients crediting 20% in the next invoice.

If you need further information please contact us at support@ccihosting.com or at live chat.

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3 comments so far

  1. Jeff on

    Thanks for the update. I rely on my offshore pc from cyber cast to run my business. I really need it up and running again as soon as possible. If it is going to be longer than hours, I need to know how long, etc. to expect.

    Thank you,
    jeff demers

    • ccihosting on

      Yes, we are aware of the timing. At this point the ball is at the side of parallels team. They need to fix it.
      We will keep you updated.

  2. Darcy on

    Thanks for this post, we will wait when will this minor problem fixed.


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